Ticket cancellation and no-show:
20% cancellation charge if cancelled more than 14 day before departure.
50% charge if less than 14 days.
No refund for cancellations less than 24 hours or no-show.

Contact an agent

  • This website may be routed to an outside agent or booking engine provided through various links on the website.

  • The agents and/or booking engines have been approved and licensed with the Tourism Authority of Thailand.

  • This website assumes no responsibility for the actions of the agents or affiliates, and will not be held responsible for actions of the agents or booking engine.

  • Each agent or booking engine may have different terms & regulations.

  • This website, nor it's affiliates, will be held responsible for the action of any resort, hotel, guesthouse, dorm room, or tour of any kind. Prices and views may change at the discretion individual businesses. Information on this website is accurate up to the time of publishing.
  • Time tables and schedules provided is only estimated and may vary without prior notice subject to weather conditions or any uncontrollable factors such as traffics, force of nature and government precaution or procedures.
    GoKohPhiPhi.com or its representatives shall not be responsible to absorb any expenses incurred.
  • E-commerce Disclaimer : Despite the best effort to prevent and rectify possible problems, errors or mistakes directly and/or indirectly originated by this website, gokohphiphi.com shall not be held liable for such problems errors or mistakes, wittingly or unwittingly caused by this website, in any form.
  • Information provided is only for our records and will not be given to third parties unless specified
  • This website and/or reservationswebsite.com and its affiliates ("RW" or "we") welcomes you (the "Customer" or "you") to its website (the "Site"). The Terms of Conditions –as defined below- apply to our services, directly or indirectly made available to you through whatever means, including online reservations, customer service requests or otherwise. By accessing, browsing and using the Site and/or by making a booking through "RW", you acknowledge and agree having read, understood and agreed to the Terms and Conditions. If you do not agree to the Terms of Use, please cease use of the Site immediately. The Terms and Conditions – as may be amended from time to time – constitute the entire agreement, and supersede any other agreements or understandings (oral or written), between you and "RW", with respect to their subject matters unless explicitly stated otherwise.
  • 1. Scope of our Service – Information on the Site
    Through the Site, "RW", provides an online platform through which you can browse different types of transport service. By making a booking through the Site, you make an offer to book transportation at the price listed for such transport and such other terms and conditions stated on the Site, which shall become a binding contract when accepted by RW, We will indicate the acceptance of your booking via an e-mail confirmation (with a ticket or voucher for the prepaid booking).
  • 2. Use of the Site
    You must be 18 years or older to make a booking through our site. You undertake that the payment details you provide us with in making a booking are fully correct. You also undertake to provide correct and accurate e-mail and other contact details to “RW". We cannot be held responsible for any failure in communication based on incorrect email information and other incorrect contact details. You undertake and acknowledge that “RW" or one of our agents, may use these details to contact you in the event that this should prove necessary. Accordingly, as a condition of using the Site, you agree not to use the Site or its contents or information for any commercial or non-personal purpose (direct or indirect) or for any purpose that is illegal, unlawful or prohibited by the Terms of Conditions. Except with our prior written authorization, you agree not to modify, copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer, or sell or re-sell any information, software, products, or services obtained from the Site.
  • 3. Payment
    You must make payment for transportation or other services booked on the Site at the time of booking and you agree to make payment via a debit to your nominated credit card or preferred method of payment, such as a Payment Gateway. Depending on your credit card's currency and the country in which your card was issued, your credit card provider may impose foreign exchange fees and other fees, which are in accordance with your arrangements with that credit card provider. Please note that all prices on the Site are for your confirmed bookings only and are for the requested dates/times and for the number of people indicated. RW will always display the price including tax recovery and service charges on the Site. Without prejudice to what is set out below, you will see the total inclusive price prior to confirming your booking. What is included in the rate is displayed on the Site in the confirmation email/voucher/ticket. Some mandatory local fees that are required to be collected directly from travellers are typically not included in the price unless stated otherwise.
  • 4. Changes and Cancellations
    After you make the payment it is possible to cancel or change your booking within 48 hours. Contact the agent on your vouchers. 20% cancellation charge if cancelled more than 14 day before departure. 50% charge if less than 14 days. No refund for cancellations less than 24 hours or no-show. We recommend you take travel insurance that covers all circumstances under which cancellations might occur.
    • 5. Liability
      We will not be liable for any losses, damages, liability, claims or expenses (whatsoever and irrespective of whether direct, indirect or consequential) arising from the use of our site or any products or services purchased on our site. We make no warranty or representation as to the fitness or suitability of any product or service displayed on our site. We sell transport from inventory supplied by each transport supplier and we do not over-sell that inventory (we cannot accept liability for unavailability of seats caused by an transport supplier over-selling its own inventory).
      We will not be liable for any changes, cancellation, effect on your booking, loss or damage suffered by you, which is due to any event(s) or circumstance(s) caused by a major event. By way of example major events includes, but are not limited to, war, revolution, terrorist act, closure of borders, epidemic, natural catastrophe or other causes that seriously affect both parties and other unforeseeable causes beyond our control. No responsibility is accepted for any additional expense, delays, re-routing or acts of any governmental authority.
      RW shall not be responsible for any transport suppliers breach of any condition or warranty. If you use the Site for or on behalf of a third-party ("Third-party"), such as a family member or a traveling companion, you are responsible for any error in the accuracy of information provided in connection with such use. In addition, you must inform the Third-party of all applicable Terms and Conditions. Each customer using the Site for or on behalf of a Third-party agrees to indemnify and hold each RW harmless from and against any and all liabilities, losses, damages, suits and claims (including the costs of defense), relating to the Third-party's or the user's failure to fulfill any of its obligations as described above.
    • 6. Complaints
      If you have complaints about RW or its affiliate services, you can contact via email to the website or complaints@reservationwebite.com. We will do our very best to help you. Please note that any complaint about the transportation (policies, standards, service, facilities, etc.) is ultimately a matter for the transportation supplier.
    • 7. Miscellaneous
      RW does not in any way (directly or indirectly, independently or in conjunction with any party) own, manage, operate or control the transport suppliers. The suppliers are liable and responsible for providing transportation service and welcoming people who have booked through RW as their guests.
      We make every effort to ensure all information displayed on our site is accurate; however, as considerable information is accessed from our transport suppliers, we are not unable to guarantee the accuracy of all information nor are we able to guarantee that the site is free of errors or faults. We reserve the right to change information displayed on our site at any time without notice to you. The laws of Satun Province, Thailand, govern these terms and conditions and any disputes will be settled there.